Return & Refund Policy

At FAM DRESSES, we carefully inspect our products before dispatch to ensure that you receive your order in perfect condition. Because our products are fashion items, we only accept returns in the following circumstances:

• The item you received is damaged or defective.

• You received an item that is different from the item you ordered.

• You received the wrong size, color, or design due to an error on our part.

We do not accept returns or refunds for change of mind, incorrect size selection by the customer, or any other reason not related to a damaged, defective, or incorrectly supplied item.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

If your item arrives damaged, defective, or is not the item you ordered, please contact us within 48 hours of delivery at famdresses1@gmail.com.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging, if the package was damaged during delivery

Our team will review your request and determine whether the item qualifies for a return or refund.

Return Approval

Do not send an item back to us before contacting us and receiving return instructions.

If your return request is approved, we will provide you with instructions on how and where to return the item.

The item must be returned in the condition in which you received it, including its original packaging, tags, and any accessories that were included with the order.

Items that have been worn, washed, altered, damaged after delivery, or returned without prior approval may not be eligible for a refund.

Return Shipping

If the return is due to an item being damaged, defective, or incorrectly sent by FAM DRESSES, we will provide instructions regarding the return shipping.

If the issue is determined not to be the responsibility of FAM DRESSES, the return may not be accepted.

Refunds

Once we receive the returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days for us to process the refund after the returned item has been inspected. Your bank or payment provider may require additional time to reflect the refund in your account.

Wrong Item Received

If you receive an item that is different from the one you ordered, please contact us within 48 hours of delivery with your order number and photographs of the item received.

After verification, we will provide instructions for returning the incorrect item and will work with you to provide the correct item or an appropriate refund.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us at famdresses1@gmail.com before sending anything back.

Depending on availability, we may arrange an exchange for the correct item. If the requested replacement is unavailable, we may provide a refund instead.

Order Cancellation

Orders may only be cancelled before they have been dispatched.

Once an order has been dispatched, it cannot be cancelled and will be subject to the terms of this Return & Refund Policy.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

FAM DRESSES
Email: famdresses1@gmail.com
Address: Office 305, 6A Street, near Al Sabkha Bus Station, Deira, Dubai, UAE

We reserve the right to verify the condition of returned items and determine whether they qualify for a return or refund in accordance with this policy.

Last updated: August 19, 2026